R&D Tax Relief Services for E-Commerce Businesses

Claim R&D tax relief with clear guidance, accurate preparation, and full HMRC support.

What are Research and Development Tax Credits?

Research and Development tax credits support companies that work on innovative projects in science and technology. From 1 April 2024, the UK moved to a single, merged R&D scheme. Under this setup, all companies can claim a 20% tax credit on qualifying R&D spend.

SMEs that invest heavily in R&D may qualify as “R&D-intensive” if at least 30% of their total costs relate to research and development. If they make a loss, they can claim a higher payable credit of 27%.

For example, an SME with £100,000 of qualifying R&D staff costs could receive a tax saving of around £16,000 under the new 20% credit rate, or a payable credit of £27,000 if loss-making and R&D-intensive.

R&D Tax Credits in E-Commerce

Many e-commerce businesses carry out development work that may qualify for R&D tax relief without realizing their eligibility.

How does a Project Qualify for R&D Tax Credits?

A project qualifies when you are trying to improve something in a way that involves genuine technical problem-solving. The conditions that a project must satisfy are one of the more complex areas of the relief and are determined by a combination of accounting rules and definitions contained in the Department for Business, Innovation & Skills guidelines.

Examples of qualifying projects:

Developing customer authentication systems with technical innovation.
Creating personalised shopping experiences using bespoke technology.
Implementing advanced stock control solutions.
Integrating e-commerce platforms with back office and accounting systems.
Enhancing shopping baskets and payment systems with new functionalities.
Improving cybersecurity measures beyond routine solutions.
Modifying off-the-shelf software in a substantial way that involves overcoming technical uncertainties.

Non-qualifying activities generally include:

Relying solely on existing e-commerce platforms and shopping carts.
Routine configuration or standard website development or maintenance.
Activities that do not address technological uncertainty or involve innovation..

Claim Timeframes

You can claim R&D tax relief up to two years after the end of the relevant accounting period. New claimants, or those who have not claimed in the previous three years, must submit a pre-notification to HMRC within 6 months of the end of the related financial year, before making a claim

Why Choose Elver for R&D Tax Claims?

Built for e-commerce, with a clear understanding of how your product development and technical work fit into daily operations.
Accurate identification of eligible activity based on HMRC criteria.
Clear, compliant claims prepared by qualified accountants.
Data taken directly from Xero, and your operational tools for a reliable audit trail.
HMRC queries handled on your behalf.
Transparent pricing agreed upfront.

Book a Free Consultation

How Our R&D Tax Credits Claim Process Works

Full review of eligible projects: We take a clear look at your product development, manufacturing challenges, and technical problem-solving.

Preparation of your technical narrative: We draft the supporting explanation required for HMRC, written in a clear and concise format.

Accurate cost analysis: We calculate qualifying staff costs, subcontractor costs, consumables, prototypes, and software.

Submission of your claim: We prepare and file through the correct HMRC route, ensuring compliance with the latest guidance.

HMRC handling: We respond to any questions or requests for clarification so you don’t need to deal with HMRC directly.

Guidance on future claims: We help you put processes in place to track qualifying activity for the year ahead..

Check Your Eligibility

We’ve been really impressed with the support from Elver accountants (especially Chelsea) over the years. They’re always professional, responsive and proactive in finding ways to save time and reduce costs. What really stands out is their willingness to look at innovation, with that being new systems or apps that make our processes more efficient, saving us workload and time. It feels like they’re genuinely invested in helping our business run smoother and more efficiently. We couldn’t recommend them highly enough.

The Ark

Support Beyond Your R&D Tax Claims

Virtual Finance Department

A full finance function without the overhead — from reconciliations to board reporting.

Corporation Tax

We prepare and file your CT600, calculate liabilities, and make sure you’re claiming what you’re entitled to.

Ecommerce VAT

We handle registrations, calculations, and filings — making sure your VAT is right across all sales channels.

International VAT & GST

Sell across borders without falling behind on tax. We help online sellers stay compliant in the EU, US, Canada, Australia, and beyond.

Set up a non-obligatory consultation and learn more about how we can help your ecommerce business with R&D tax accounting and advisory.

R&D Tax Credits FAQs

Do e-commerce businesses actually qualify for R&D tax relief?

Yes. Many online sellers carry out eligible work without realising it. Product development, software improvements, material testing, packaging trials, and technical problem solving can all qualify when they involve genuine uncertainty.

Does standard website development count as R&D?

No. Routine design, theme changes, or plug-in setup do not qualify. Work may qualify if you are developing new functionality or solving a technical challenge that requires research or trial.

What costs can we include in an R&D claim?

Staff time, subcontractor costs (at an eligible percentage), prototype materials, consumables used in testing, and software used directly in the project.

How far back can we claim R&D tax credits?

You can claim up to two years after the end of the relevant accounting period.

Do we need to notify HMRC before claiming?

You must notify HMRC within 6 months of the relevant financial year end if you are a new claimant or if you have not claimed in the previous three years. We handle the pre-notification for you.

How quickly can I receive my repayment for R&D tax relief?

HMRC aims to process and make payment in respect of R&D tax credit claims within 28 days of submission. If your claim is picked for inspection, this will delay the timeframe for payment.